Surflink FAQs

    • Do I have to sign a contract?

No contract required!

    • Can I keep my existing phone number?

Yes, we can port your existing phone number from your current carrier. If you do not have a phone number then you will get a new number with your SurfLink service.

    • How long will I be out of service during the change?

It typically only takes a few minutes to switch your phone and broadband service. However in some cases more time is required and your phone and Internet service may be interupted for up to 2 hours during the switch.

    • Can I use my existing DSL modem?

We encourage you to use our Surflink equipment which is optmized and fully supported by our staff.  You can opt to use your own ADSL2+ compatible equipment, however our technical support staff may be limited in troubleshooting any problems if we are not familiar with your equipment.

    • How long does it before service is active?

It takes approximately 5-7 business days to activate service once an order is placed.  Our staff will keep you updated on the progress of your order.

 

System Status

All systems are online.  B-)

Drive Times

HMB to 280 - N/A
280 to HMB - N/A
Montara to HMB - N/A
El Granada to HMB - N/A

System Status

All systems are online.  B-)

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